Refund policy

Return, Exchange and Refund Policy

At Bunko Junko, each product is thoughtfully handcrafted using unused textile offcuts, deadstock fabrics and other reclaimed  textile materials. Because we work with varied fabric lots and upcycling techniques, each piece may have its own colour combinations, textures, patchwork and embroidery details.

We want you to be happy with your purchase. Please read our policy carefully before placing an order.

1. Orders Shipped to Indian Addresses

A. Exchanges for Change of Mind

We accept exchange requests for eligible, non-discounted merchandise within 14 days of delivery, subject to approval and availability of the requested product, colour or size.

To qualify for an exchange, the product must be:

• Unused, unworn and in its original condition.
• Returned with original tags and packaging.
• Accompanied by proof of purchase or order confirmation.

Customers are responsible for return shipping costs for approved change-of-mind exchanges. Any additional shipping charges for the replacement shipment will be communicated before the exchange is confirmed.

Please contact us before sending a product back. Unauthorised returns may be delayed or refused pending instructions.

B. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, deficient or materially different from the product description or order placed, please contact us at bunkojunkomart@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• Photographs of the product and its packaging.
• A brief description of the issue.

Our team will assess the request and provide return or replacement instructions.

Where a defect or fulfilment error is verified, we will arrange a replacement where available. If a suitable replacement is unavailable, or another remedy is required under applicable law, we will provide the appropriate resolution, which may include a refund.

Customers should not dispatch products before receiving return instructions, unless otherwise required by applicable law.

C. Discounted and Sale Merchandise

We do not accept change-of-mind returns or exchanges on discounted or sale merchandise.

This restriction does not apply to valid claims involving defective, damaged, deficient, incorrectly supplied or materially misdescribed products, or where a remedy is otherwise required by applicable law.

D. Bags, Accessories, Jewellery and Gift Cards

For change-of-mind requests, bags, accessories, jewellery and gift cards are not ordinarily eligible for return or exchange.

This restriction does not limit any rights or remedies available under applicable law for eligible product defects, damage, fulfilment errors or other legally recognised grounds.

2. International Orders

We do not ordinarily offer exchanges for international orders.

If an international order arrives damaged, defective, deficient or materially different from the product ordered, please email bunkojunkomart@gmail.com as soon as possible, preferably within 48 hours of delivery.

Include your order number, photographs of the product and packaging, and details of the issue.

Please wait for written return instructions before shipping any product back.

International return shipments may involve customs duties, taxes and courier charges. We will communicate the applicable return arrangements and costs before authorising a shipment, subject to applicable law.

Please report issues promptly. The suggested reporting period does not remove any statutory rights or remedies available to customers.

Where a verified issue is covered by this policy, we will arrange a replacement where available. If replacement is unavailable or another remedy is required by applicable law, we will provide the appropriate resolution.

3. Handmade and Upcycled Product Variations

Bunko Junko products are handcrafted in India using unused textile offcuts, deadstock fabrics and mixed lots of textile materials.

Our designers combine fabrics through patchwork, embroidery and other creative techniques to give unused materials a new life.

Because fabric lots vary, individual products may have:

• Slight differences in colour, print, texture and fabric placement.
• Variations in patchwork and embroidery patterns.
• Minor handcrafted irregularities that do not affect product functionality.

These natural variations are part of the individuality of upcycled products. Product photographs represent the design and style; the exact fabric arrangement may vary from one piece to another.

Natural variations alone do not constitute defects. This does not exclude damage, material defects, or significant differences from the product description.

4. Return Shipping and Processing

For approved change-of-mind exchanges within India, customers are responsible for return shipping costs.

For verified defects, damaged products or incorrect orders, return shipping and other arrangements will be communicated by our team and handled in accordance with applicable law.

Please retain your order confirmation and any return-shipping documentation until your request has been resolved.

5. Contact Us

For return, exchange or refund assistance, contact:

Email: bunkojunkomart@gmail.com

Please include your order number in the subject line and attach relevant photographs where applicable.

Our team will review your request and communicate the next steps.

Bunko Junko - Circular Fashion, Thoughtfully Made.