Shipping policy
Last updated: 16 October 2026
1. Shipping and Delivery
We aim to deliver your Bunko Junko order safely and promptly.
Made-to-order production: Please allow 8 working days before dispatch. Production time is additional to delivery time.
Estimated delivery after dispatch: India: 4–10 working days. International orders: 10–15 working days.
Working days are Monday–Saturday, excluding Sundays and public holidays. Delivery estimates may vary by destination, courier and customs clearance.
Shipping Charges
- India: Free shipping on orders valued above ₹10,000.
- International orders: Free shipping on orders valued above USD 550.
For orders below these thresholds, applicable shipping charges will be displayed at checkout or communicated before the order is confirmed.
Courier companies generally deliver during normal working hours. Delivery schedules may vary by courier, destination and local conditions. Delivery timelines are estimates and may be affected by circumstances beyond our control.
2. Customs Duties and Taxes on International Orders
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
These charges vary depending on the destination country's regulations and factors such as the product type, order value, quantity, intended use and material composition. The relevant customs authorities determine the applicable charges.
Customs duties and import taxes, where applicable, are separate from shipping and handling charges.
We do not collect these import duties or taxes in advance unless explicitly stated at checkout. If charges apply, the courier or relevant authority may contact you directly for payment before delivery.
Customers are responsible for applicable import duties and taxes unless otherwise stated at checkout or required by applicable law. Delivery may be delayed until the required charges are paid.
3. Returns and Exchanges - Orders Delivered in India
We want you to be satisfied with your Bunko Junko purchase. If you need an exchange or have an issue with an order, please contact us.
Eligibility
Exchange only for eligible change-of-mind requests. For orders delivered in India, request an exchange within 5 working days of delivery. Working days are Monday to Saturday, excluding Sundays and public holidays. We do not offer change-of-mind refunds. Please contact us for approval before sending any item back.
To qualify for a change-of-mind exchange, the product must be:
- Unused, unworn and in its original condition.
- Returned with its original packaging and tags.
- Accompanied by the order confirmation, invoice or other proof of purchase.
Eligible exchanges may be requested for another available colour or size, where the product and stock allow.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and photographs of the product and packaging, where available.
After reviewing the request, we will communicate the appropriate resolution, which may include a replacement where available or another remedy required under applicable law.
Please wait for our return instructions and written confirmation before dispatching a product back to us.
Products Not Eligible for Change of Mind Returns
We do not accept change of mind returns or exchanges for:
- Discounted or sale products.
- Gift certificates.
- Bags, accessories and jewellery.
These exclusions do not remove any remedies available under applicable law for defective, damaged, incorrect or misdescribed products.
Return Shipping
For approved change-of-mind exchanges, the customer pays both the return courier charge and the courier charge for sending the replacement item. These charges will be communicated before the exchange is confirmed.
If a product is confirmed to be defective, damaged or incorrectly supplied, please contact us before arranging the return so we can advise on the appropriate process.
4. International Returns
For international orders, request an eligible change-of-mind exchange within 14 calendar days of delivery. The same unused-condition, tags, packaging, proof-of-purchase and excluded-product requirements stated above apply. Exchanges require prior approval and are subject to replacement availability. We do not offer change-of-mind refunds. The customer pays both the return courier charge and the replacement shipment courier charge.
If an international order arrives damaged, defective or incorrect, please email bunkojunkomart@gmail.com, preferably within 48 hours of delivery, with your order number and photographs where available. Please report issues promptly. The suggested reporting period does not remove any statutory rights or remedies available to customers.
Do not dispatch an item before receiving written return approval and instructions from us.
International returns may incur return shipping charges, customs duties or taxes. Unless otherwise agreed or required by applicable law, the customer is responsible for these charges. We cannot guarantee reimbursement of duties or taxes charged by customs authorities on a return shipment.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.
5. Handmade and Upcycled Products
Bunko Junko products are made in India using upcycled and repurposed textile materials.
Each piece is created using available textile materials, which may be cut, patched, combined or embroidered by our design team. As a result, individual pieces may vary slightly in colour, texture, pattern, stitching or placement of fabric panels.
These variations are a natural characteristic of handcrafted and upcycled products and contribute to the individuality of each piece. They are not, by themselves, considered defects where the product remains consistent with its description.
6. How to Contact Us
For shipping questions, return or exchange requests, or product concerns, contact:
Bunko Junko
Email: bunkojunkomart@gmail.com
Phone: +91 98 2038 3120
Please include your order number and a clear description of your concern so we can assist you.
We handle requests in accordance with this policy and applicable Indian consumer protection laws.
